Phishing emails is where you receive a seemingly legitimate email either requesting information or changing bank account details.

With this type of fraud the following is important

  • Look at the email address – versus or versus
  • Logo’s or images may be slightly blurred or distorted;
  • Look for spelling and grammar errors;
  • If it’s from someone familiar to you the email may be in a different tone than usual, for example very formal whereas that person is usually quite informal;
  • Before you send the email have a look at the email address it’s sending to, if it’s a fraudulent email you will notice the actual email address does not correspond with the sender name;
  • Never open links/attachments rather go over the link or attachments with your cursor as that will show you the details of the document, usually suspicious links and attachments have suspicious looking details rather than the usual formats we work with.

If you suspect an email to be fraudulent – do not forward it but rather copy and embed into a new email so that IT can ascertain what type of threat it is, if you forward the email, it loses it’s ‘fraudulent’ aspect and IT can not use it to get to the source.

When dealing with any website that requires you to use your secure log in details like internet banking – look for the a locked padlock as that indicates the site is secure as well as https:// as this also indicates a secure verified site. When you click on the padlock you should be able to view the security certificate confirming the website details.

When paying large sums of money to clients or service providers and you are unsure if account details are correct – first transfer a small amount of say R100 and telephonically confirm that its received before transferring the large sum.

If you receive a call from someone requesting personal information or information pertaining to a client request they put in writing or call the institution back, keep in mind do not call them back on the number they provide but the institution itself. The first four digits of your card number is specific to your bank and card type so all Nedbank Gold Cheque accounts start with the same four digits and if you provide someone with the rest of the numbers and your CVV number they will be able to use your card for purchases online.  

References / Credits:


Cornell Horn